Sharing the Information You Should Know
Tags: airphil express, budget airline, travel
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airphil ticket is expensive,better take jetstar cheaper,how to attract passenger with expesive air fare using same small aircraft A320 like jetstar,tiger
Hi! Share ko lang experience ko with Airphil Express. Bumili kaming magasawa ng 2 roundtrip tickets from Singapore to Cebu in February 2011. One set of round trip tickets for May and another for July. For my May tkts, my flight was rescheduled from 11am to 7:30pm and I did not even receive a call or email from airphil. I only found out on the actual day for the flight when I was about to leave for the airport and I checked the airport’s website kung anong terminal kami sasakay. saw na ung flight ko was moved. Great! sayang ang 1 araw ko dahil sa inyo.For my July flight, ang flight ko pabalik from Cebu to Singapore was again cancelled and I was rebooked the next day. Tawag uli ako sa airphil para magpa rebook. Sa awa ni Lord, na rebook naman ung flight ko sa araw na gusto ko (ito ay matapos makipagtalo ng 1hour sa agent nila on the phone and on overseas call) and ang bagong e-ticket ko ay pinadala by email. A few days after that, nakatanggap ng tawag ang sister ko na my flight is again cancelled. Since hindi alam ng sister ko ang full details ng bagong flight ko, she asked them to call me and gave them my Singapore number. Nobody called. The day after I reached Pinas, 4das ago, I called airphil’s reservations hotline (Joan) and was informed that my new flights are confirmed, walang bagong change. Napanatag na ang loob ko. However, today, kakatawag lang ng Airphil Express (Kevin) and he told me na ung flight ko daw was cancelled (the original flight) and that until today, hindi pa daw sila nakakatanggap ng acknowledgement galing sa akin and which day would I want to rebook the flight. I told him na na-i-rebook na ung flight 2weeks ago and that I have the new e-tickets. He asked me for the record locator. I was out at the time and nobody in their right mind would be carrying e-tickets around. I asked him to check under my surname (common sense di ba?!) which he did and found out that I have 2 confirmed flights with airphil. Then he blamed me kasi bakit daw 2 pa ung confirm flight ko. Ano ba yan Airphil? kasalanan pa pala ng pasahero kung bakit nakaka leche-leche ung system nyo. Then he asked me what to do with the other confirm flights. My goodness, kailangan pa palang i-spell out sa kanila kung ano ang dapat gawin.I was online searching for an email address kung saan pwedeng magpadala ng complaints, pero wala akong makita. Seems na hindi sila concern sa feedback ng mga pasahero nila.
Great entry! Airphil ticket is really expensive. I’m impressed to know the another option is available. Thanks for allocation.
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